You have been verified after submission, but still cannot pass the challenge successfully.

There are a few reasons why CAPTCHAs aren`t going through:

System compatibility. If your system is Windows XP, the problem may be caused by is strict defense mechanism.

Browser compatibility. Please change the browser system settings from `Extreme Mode` to `Compatibility Mode` and clear browsing cache(recommend to use Chrome).

A CAPTCHA integration error. Please contact the site/app owner first, or send feedback to GeeTest team.

It keeps prompting `Please try again` or `Try again in 3 seconds`.

Too many incorrect verification attempts. When you fails a captcha, a new one will be presented. To enhance the `verification success rate`, follow the on-screen instructions to complete the puzzle, or check our CAPTCHA Demos before submission.

Session timed out. The verification will expire after some time, you need to start over if this occurs.

The images & icons & texts of CAPTCHAs are not showing or not being displayed properly.

The problem usually happens with bad internet connection. If you`re sure your device is connected to the Internet, try these steps :

Refresh the web page for a new image.

Turn off antivirus software and ads block browser extensions, change the browser system settings from `Extreme Mode` to `Compatibility Mode`, or try another web browser(recommend to use Chrome).

I can`t drag or drop the slider of Slide CAPTCHA on my mobile phones or tablets.

It might be a compatibility issue. Please send your phone and tablet models to GeeTest team, we`ll make updates to resolve the issue.

A CAPTCHA integration error. Please contact the site/app owner first, or send feedback to GeeTest team.

Why does the CAPTCHA on the National Enterprise Credit Information Publicity System only show half?

Please try switching to a PC device. This website recommends completing the verification on desktop.

I cannot complete the CAPTCHA / The verification appears too frequently. How can I cancel it?

If you are not sure how to complete the verification, please share a screenshot of the verification page and we will guide you through the steps.

If you feel the verification is too frequent, please log in to your account before trying again. Kindly note that we are the CAPTCHA provider and cannot disable the verification.

What should I do if I see error messages such as “GeeTest block 60500,” or “Network Error”

This usually occurs when verifications are attempted too frequently in a short time, triggering our block policy. Please wait 30 minutes and try again.

If the issue persists, check if you are using a proxy and try switching to a different network. Please also share a screenshot of the block message for further assistance.

I don’t know how to complete the CAPTCHA.

Please share a screenshot of the verification page and we will mark the steps for you.

Why does the verification succeed but not redirect, or always show “Verification failed, please try again”?

Please share a video or a full set of screenshots of your operation process so we can review and assist you.

Why is the verification page blank and not displaying?

Please check your network connection and try disabling dark mode or eye-protection mode.

If the issue remains, please send us the website URL so we can test it for you.

Why does the CAPTCHA show “Verification error” even after success?

In this case, please contact the website owner directly for support.

Why does clicking the verification button always redirect me?

The spinning circle behind the verification box is our company’s logo, not a button. Please click the area in front of the logo to complete verification.

Why does the entire page move while sliding the puzzle?

Please clear your browser cache or try a different browser.

Why does the CAPTCHA interface always show “Loading”?

Please try changing your network or switching to a different browser. If the issue persists, please send us the website URL so we can test it.

Why does the puzzle piece not align or appear offset when dragging?

Please clear your browser cache or use a different browser and try again.